Endeavor

14 TPAGA SEBASTIAN ORTIZ & JULIAN ZAMUDIO Colombia Tpaga is a mobile wallet for unbanked consumers in Latin America. Over 300 million people in Latam do not have access to credit cards nor bank accounts, but they do have a cellphone. Tpaga is enabling consumers to receive and spend money through their cellphone, and allowing businesses to sell to unbanked individuals. Tpaga´s vision is to empower taxi drivers, cleaning ladies, truck drivers, delivery boys, door-to-door catalog sales reps, and pretty much everybody in the "informal economy" so they can receive money online, and for the first time in their lives have the advantages of basic financial inclusion (pay bills, buy online, etc). WAVETEC TOBIAS BESSONE United Arab Emirates Hate waiting in lines? Though a good problem for most businesses, long lines and wait times are among the leading causes of customer dissatisfaction. As stores work to optimize their on-site experience and reduce the branch cost, the global customer experience management (CEM) industry is growing at a 19.9% CAGR toward an expected $10.77 billion by 2020 (MarketsandMarkets). With a suite of omni-channel queue management and customer feedback technologies, Wavetec decreases wait times at banks, stores and government institutions in 75 countries. Also an emerging leader in self service kiosks such as account opening with card dispensing, Wavetec has developed a core platform to enable Fintech companies to integrate their applications, bridging the gap between physical and digital solutions. WH O LE M E A N I N G JUAN BESA & ALEJANDRO FEUEREISEN Chile Wholemeaning provides business users—such as sales associates, product managers or C-level executives—with solutions that help them to perform better by improving customer communication efficiency and understanding. This is made possible by its proprietary, user-friendly natural language processing (NLP) software, which analyzes feedback across a company's text-based platforms (e.g. emails, social media, surveys) in order to deliver actionable, real-time insights. With clients across Latin America and the US, Wholemeaning is poised to become a leading player in NLP-powered customer feedback software for the Spanish language market.

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