DELIVER HAPPINESS LIKE ZAPPOS!
15:00 – 17:00
French Room
Sunny Grosso is the Culture and Brand Boss at Delivering Happiness at Work, the workplace
consultancy from Tony Hsieh, CEO of Zappos.com. Her role is to create more successful companies
through the science of happiness. Sunny and Spanish serial entrepreneur and Delivering Happiness
colleague Javier Munoz will drill down on the Zappos principles touched on in Jenn Lim's keynote
in an interactive workshop. A special focus will be given to creating and maintaining a core
values-based culture in a fast-scaling company—and how that culture can drive superior customer
service, employee retention and executive decision-making.
SUNNY GROSSO has spent her career and life cultivating relationships based on
trust and honesty with hundreds of companies. She's been a key member of several
business startups and now holds the critical role of Culture and Brand Boss at
Delivering Happiness at Work, the workplace consultancy from Tony Hsieh, CEO
of Zappos.com. Her role is to create more successful companies through the science
of happiness.
JAVIER MUNOZ started his first company, a Miami-based web design firm, mostly
focusing on providing services to small businesses and entrepreneurs in 1995.
To do his job, he found himself asking questions about the founders, about their
purpose, vision, values, products and services. In many occasions, he realized
that the answers to these questions were not clear. So, he found himself coaching
customers on how to clearly define the fundamental aspects of their business.
He did it even as he realized it was not supposed to be part of the job. However,
he enjoyed it tremendously.
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