Endeavor

2013 Endeavor Entrepreneur Summit Program

Issue link: http://endeavor.uberflip.com/i/136741

Contents of this Issue

Navigation

Page 22 of 27

DELIVER HAPPINESS LIKE ZAPPOS! 15:00 – 17:00 French Room Sunny Grosso is the Culture and Brand Boss at Delivering Happiness at Work, the workplace consultancy from Tony Hsieh, CEO of Zappos.com. Her role is to create more successful companies through the science of happiness. Sunny and Spanish serial entrepreneur and Delivering Happiness colleague Javier Munoz will drill down on the Zappos principles touched on in Jenn Lim's keynote in an interactive workshop. A special focus will be given to creating and maintaining a core values-based culture in a fast-scaling company—and how that culture can drive superior customer service, employee retention and executive decision-making. SUNNY GROSSO has spent her career and life cultivating relationships based on trust and honesty with hundreds of companies. She's been a key member of several business startups and now holds the critical role of Culture and Brand Boss at Delivering Happiness at Work, the workplace consultancy from Tony Hsieh, CEO of Zappos.com. Her role is to create more successful companies through the science of happiness. JAVIER MUNOZ started his first company, a Miami-based web design firm, mostly focusing on providing services to small businesses and entrepreneurs in 1995. To do his job, he found himself asking questions about the founders, about their purpose, vision, values, products and services. In many occasions, he realized that the answers to these questions were not clear. So, he found himself coaching customers on how to clearly define the fundamental aspects of their business. He did it even as he realized it was not supposed to be part of the job. However, he enjoyed it tremendously. 23

Articles in this issue

Links on this page

view archives of Endeavor - 2013 Endeavor Entrepreneur Summit Program