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All of Endeavor's programs and services are driven
by Net Promoter Score (NPS®).
1 2 3 4 5 6 7 8 9 10
Net Promoter Score (NPS
®
) evolved from Bain's loyalty work as the best simple metric.
® The Net Promoter Score is a registered trademark of Bain & Company
WOULD YOU RECOMMEND US TO A FRIEND OR COLLEAGUE?
DETR ACTOR S NEUTR ALS PROMOTER S
Net Promoter Score
sm
= % Promoters – % Detractors
Extremely
likely
Extremely
unlikely
