Endeavor

AT TENDEES NeoAssist's customer service platform allows companies to automate personal responses to customer inquiries. The Q&A solution solves approximately 80% of customer issues without the need for human intervention. This reduces the cost of customer service by allowinging contact center staff to focus their time and energy on complex cases which require more detailed follow through. NeoAssist also offers a wide range of other services, including an Email Manager, which allows managers to reduce the average answer time by visualizing email flow, and Chat Neolive, which automatically displays the best answer to a customer service representative when speaking to a customer. Using these services, companies are able to improve customer satisfaction by 35%. Olist is a Software-as-a-Service (SaaS) platform that allows small and medium businesses (SMBs) to easily sell onto Brazil's many online marketplaces and easily manage products, inventory, pricing, fulfillment, customer service, and payments. When a merchant signs-up to be part of Olist, s/he automatically connects to all five marketplaces with which Olist integrates and can manage operations across all of them from a single place. All Olists' merchants' products are sold through Olist's virtual store front in each marketplace, known as "Olist Store." Olist Store is consistently among the top three biggest "store fronts" in Brazil's marketplaces by GMV and number of products. Due to Olist Store's size in each marketplace, Olist's merchants benefit from having their products display at the top of marketplace searches. Paraşüt is a cloud-based financial management application for small businesses. Business owners can use this proprietary solution to manage their financial operations, as well as to send electronic invoices, track expenses, collect payments and get reports via web or mobile. Paraşüt is tackling the large opportunity present in Turkey, a country that is home to 3.2 million enterprises, and whose government in recent years has made a push towards digitizing businesses by steadily rolling out mandatory e-invoicing throughout the economy. Parasut was launched in June 2014 and has 8,000 paying subscribers today. NEOASSIST Albert Deweik, CEO Brazil OLIST Tiago Dalvi, Founder & CEO Brazil PARAŞÜT Sean Yu, Co-founder & CEO Turkey

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